The good buzz from our happy customers is making our ears ring and we just had users to share real-world insights through in-depth reviews and networking. Dec 20, Use these strategies to encourage customers to share their feedback and get customer reviews for your business online. See what our customers have been saying! We strive to provide our community with prompt, professional service and top quality products.
from customers: Reviews our
Thank you for your recent purchase. We hope you love it. If you do, would you consider posting an online review? This helps us to continue providing great products , and helps potential buyers to make confident decisions. Nothing can make a customer feel quite as appreciated than receiving a personal email from the business owner. As one of our preferred customers, your feedback is of the utmost importance to [business name]. That being said, if you could take a minute to post a review on [review platform], we would so appreciate it.
Involve your employees in the process. Stress the importance of customer reviews to your staff and ask that they send personal emails to customers. Be sure to keep email correspondence short and sweet. Businesses can utilize thank you pages to collect customer reviews. Once they make a purchase or complete a download, your thank you page can include something like:. If you enjoyed your shopping experience, tell us and others about it! If you are happy with your [new product], please take a minute to review it here [link to review platform].
Reviews help us to not only improve our products and services but also to let others know that we care about delivering the best quality.
Let them know by writing a review! If you do a lot of B2B work, consider your vendors and partners for reviews. Other business owners understand the value of a review, and leaving one on their website or listing may be enough to get one from them without even asking.
However, there are opportunities to ask for reviews from them as well. Smith, I really have enjoyed working with you on this project and value your insight.
People who are motivated by the concern for the well-being of others will be motivated to know that their submission will be helpful. Help your customers understand why their reviews or content is so important. The more specific you can be about how their submission helps, the better.
Those that share content are not just helping other consumers, but the brands the love and often times business owners by reviewing. Below, we cover the various forms of both online and offline prompts that have proven themselves to be most effective. Online prompts are largely free, which makes them a very cost-effective way to spread the word about incentives and even spark altruistic submissions.
Even paid tactics are a great way to reach your customers in new, highly effective ways. The first and easiest place to ask for reviews is on your website. Including a simple text banner in your website footer or a graphic in your sidebar could help you generate plenty of submissions.
Adding any incentives or the chance to be featured will boost the efficacy of these calls-to-action significantly. The thank-you page that your customers see after they purchase something from your online store is an excellent place to ask for a review or a more significant form of consumer-generated content. This is typically most effective when interacting with repeat customers who may already have experience with your products, or to prepare your customers for sharing when their product arrives.
Consider setting up an automated email series as a part of your post-purchase customer satisfaction campaign that concludes with an email asking for a review of your product. For example, directly after a purchase is made your customers receives a thank-you email. A few days later they receive an informational guide to help them use your product most effectively.
Finally, later that week after seeing submissions from your other customers in a previous email they receive an email asking for an honest review of their new purchase. Imagine how powerful that becomes when you combine it with an incentive or the chance to be featured in a prominent place on your website.
This is one of the reasons we use email as one of the key prompts to support customer submissions with Rivet Works. Social media is a great place to promote your incentives, exposure opportunities, and ask for earned reviews from happy customers.
Collecting and sharing social posts could be as simple as retweeting something nice that someone had to say about your brand. But social can be used to prompt customers for reviews in a variety of ways. They may even decide to promote these submissions to new audiences, both enhancing the exposure opportunity for their customers and reaching new relevant audiences in a unique and creative way.
Paid social ads represent a multitude of opportunities to prompt customers to submit content. Figuring out how to ask for a review on social successfully could provide you with a very powerful way to reach the right people in a new way. For example, you could retarget all of your existing customers with their email addresses on Facebook with ads about your incentive campaign, your exposure opportunity, or simply asking for their support.
While not technically an online prompt, text marketing is typically best supported by online channels. A simple, well-designed, attention-grabbing printed leaflet or postcard can help you capitalize on the excitement of opening a new package.
This is the perfect time to ask for a quick photo of them using your product or a simple video of their first impressions. While some direct mail is less effective than it used to be, postcards are still a great way to get the attention of people who know you your customers. Again, remember to include clear instructions and any information about your incentive or exposure opportunity. Submitting a photo of themselves with using your product in exchange for a small discount can rack up plenty of useful photo content.
If you want your customers to remember to submit when they get home, be sure to incentivize them in one way or another. Every customer service interaction is an opportunity to prompt customers for content. The whole point of providing customer support is to answer questions, solve problems, and generally be as helpful as possible to provide each customer with the ultimate experience of your business.
While not every customer service experience is going to end well, many more will. Once your team has taken the time to help your customer solve their problems, prompting them for a review or content is an ideal next step.
This could be verbally on a service call, followed up by an email with the instructions. It could also be as simple as your in-store staff pointing out your CTAs and explaining the incentives. Product Lines We Carry. Get a Quote Contact Us. Bill was great to work with, professional, followed up, showed up when he said he was going to show up.
The day of the installation came, and the three technicians knocked it out in 3 hours. They were clean, professional, efficient. The system works great and removes all the heat out of the house in less than 1 hour. I needed him to call and let me know he was on his way and he did just that. I am glad I made the call and had them come to my home.
How to Ask for Reviews from Your Customers and Get Them
We are committed to providing a refreshing experience for all of our customers. Take a look at hundreds of online reviews our customers have left us. We love hearing from our customers and encourage them to share their experience on one of our online review sites. Please feel free to share your story or read. That's not the case with social proof. Why? You have to rely on your existing customers to review your company and create a positive influence for prospective .